Explore Catalogue

Industrial Relations have evolved from a set of legal frameworks, principles and actions to ensure compliance, to a more nuanced combination of skills, competencies and behaviors.  Leaders and Managers face a variety of challenges and opportunities to create, and support, a workplace climate that emphasizes the recognition of basic rights and conditions, as well as the practice of effective communication, collaboration and conflict resolution.  The course provides key concepts defining the role of Industrial Relations, basic laws applied to the workplace, as well as different actions, techniques and strategies aimed at improving workplace climate, employee collaboration, engagement and satisfaction.

Hector Sandoval

Senior Software Engineer

Welcome to your course on Internal Business Communications. In this course we’ll focus on the importance of internal communication, and you’ll learn how to improve communication across your entire organization. We’ll look at communication strategies and theories, but the course is immensely practical so you’ll learn many tips you can use immediately.   The course gives you the right tools to improve your company’s comms. In today’s ever-changing business world, knowing how to use the correct channels is vital. We’ll also consider the different needs of your many audiences. You’ll learn to craft messages that are clear and compelling.   This course is relevant for all professionals who want to improve comms for everyone at their company. You’ll be empowered to build a communications culture that engages leaders, gives employees a voice and engages stakeholders.

Andreas Loizou

Senior Software Engineer

This course covers practical and fundamental steps to convert business aspirations into digital reality. We present a roadmap to launch a thriving online business. The course includes essential business planning, basic online operations, and fundamentals of digital marketing. Learners will understand the process of creating a compelling business model to managing e-commerce platforms and customer support.  Throughout the course, Learners will be able to apply the necessary strategies to succeed in the competitive online landscape.

Hector Sandoval

Senior Software Engineer

A good idea with great execution is infinitely better than a great idea with poor execution. How does Paul know this? He has been involved in over 45 ventures in his career, many of which are great successes and some which have not. All of the great successes had great people. Not necessarily and not often people who were or became famous. In fact, all those successes were built well because the people who were or are involved are smart, hungry, driven and coachable. Not a single venture succeeded merely because it was a great idea or great (actual or potential) product. Not a single venture succeeded merely because there was a massive gap in the market which no one even recognized existed. The single ingredient necessary for success is great people who form, coordinate and cooperate as a team. While this may sound trite or obvious, think about this in preparing for your next job interview for, say, Apple. When asked "why do you want to work here," you might answer: "You have the coolest phones. They are far better than every other in the market. I want to make those phones." or "I've read about the team and culture at Apple and believe the inspiration of that type of environment would help me work with great peers to deliver unsurpassed products to our clients." Which do you think will more likely get you a job? In nearly all cases, the most important characteristic of a new venture or idea is the people. It is not the product or service, but rather the people and team that create those things.  And, vitally, their ability to coordinate and collaborate themselves and their technology, intellectual property, physical assets, etc. In this Meet the Gurus, Paul Siegel discusses How to identify, coach, mentor and develop people. How to build team synergy How to build a great enterprise whether you are starting from scratch, building upon an early-stage idea or venture. Register for free. But you must do so soon as spaces are limited.

Paul Siegel

Senior Software Engineer

Explore the fundamental principles of hotel budgeting and forecasting in this beginner-level online course. Designed for a general audience with a global reach, this course delves into the core concepts and processes of financial planning within the hospitality industry. From understanding key terminologies to examining current trends and future developments, this course equips you with essential knowledge to navigate the world of hotel budgeting and forecasting.

Manish Gupta

Senior Software Engineer

The Lean Management Fundamentals course is designed to provide participants with a comprehensive understanding of Lean principles and practices. Lean management is a systematic approach that focuses on eliminating waste, optimizing processes, and creating value for customers. This course will equip participants with the knowledge and skills to apply Lean methodologies in their organizations, leading to improved efficiency, productivity, and customer satisfaction.  Throughout the course, participants will learn the key concepts of Lean management and how to identify and eliminate waste in various business processes. They will explore different Lean tools and techniques, such as value stream mapping, 5S, Kaizen, and Kanban, and understand their application in process improvement. The course will also cover topics like Lean leadership, employee engagement, and creating a culture of continuous improvement.  By delving into real-world case studies and engaging in interactive discussions, participants will gain practical insights into Lean implementation challenges and strategies for success. They will learn how to analyze processes, identify improvement opportunities, and design Lean solutions that streamline operations and enhance overall performance. This course emphasizes the importance of continuous improvement and equips participants with the tools and methodologies to drive sustainable change within their organizations.

Kelley OConnell

Senior Software Engineer

As a new manager, you've already proven your potential, and now it's time to refine those skills and unlock your true leadership prowess. This course is designed for new managers and covers essential management skills. Topics include leadership, communication, delegation, and performance management. Learners will learn about different leadership styles, effective communication techniques, and how to delegate tasks efficiently. The course also emphasizes the importance of managing employee performance and providing constructive feedback. Through interactive discussions and examples, learners will develop their management skills and gain confidence in their ability to lead and motivate teams. By the end of the course, learners will be equipped with the necessary skills to excel in their managerial roles and drive team success.

Catherine Mattice

Senior Software Engineer

This course focuses on the principles and techniques of managing employee performance. Learners will master how to set clear performance expectations, provide regular feedback, and conduct performance evaluations. The course covers topics such as goal setting, performance metrics, and creating a collaborative environment that fosters employee growth and development. Learners will also gain insights into effective performance management techniques and strategies to address performance-related issues. Through interactive discussions and examples, Learners will develop the skills to effectively manage and support employee performance and appropriate workplace behavior, leading to increased productivity, job satisfaction and engagement.

Catherine Mattice

Senior Software Engineer

"Introduction to Hospitality Management in the 21st Century" is a comprehensive beginner-level course that offers a thorough exploration of the dynamic and evolving landscape of hospitality management. This course provides learners with foundational knowledge and insights into the hospitality industry, its historical context, contemporary challenges, and future trends. Participants will gain a well-rounded understanding of key concepts, strategies, and innovations that drive successful hospitality management in the modern world. In conclusion, this course equips participants with the essential knowledge needed to understand, navigate and excel in the ever-evolving world of hospitality management. By delving into the industry's history, addressing current challenges, and exploring future trends, this course empowers learners to make informed decisions in the dynamic field of hospitality management.

Marta SottoMayor

Senior Software Engineer

This course offers an engaging and easy-to-follow exploration of reducing carbon emissions and achieving net zero. It’s perfect for those passionate about sustainability, especially sustainability professionals looking to minimize environmental impact through their work. Students will gain an in-depth understanding of climate change science and the major sources of carbon emissions. The course covers a variety of strategies to reduce carbon emissions, including renewable energy solutions, energy efficiency improvements, and innovative carbon capture technologies.

Anna Delgove

Senior Software Engineer